MEDRA · AI Assistant
The AI receptionist for patient communication
MEDRA’s assistant handles repetitive questions and appointment booking around the clock, leaving reception free for conversations that need a person.
Reception challenges
- After-hours messages wait until morning — and some patients never come back.
- Repetitive questions about prices, slots and branches consume staff time.
- Peak-time pressure stretches response times.
How the assistant works
- 1
It receives the patient’s message and understands the request: booking, inquiry or change.
- 2
It asks for branch, specialty and preferred time, then offers available slots.
- 3
It confirms the booking and sends details and a reminder.
- 4
It hands the conversation to reception on request or for medical questions.
Assistant capabilities
A familiar dialect
Saudi, Gulf or English.
Real availability
Offers open slots from the center’s schedule once connected.
Human handoff
Seamless transfer with the full conversation history.
Clear boundaries
Never provides diagnosis or medical advice.
The demo on this website is a scripted simulation. In production, the assistant is connected to an AI model with guardrails configured for each center.
Interactive demo
Try the interactive demo
Scripted simulation — not live AI
Who is it for?
- Centers with high message volume
- Multi-branch complexes
- Centers running continuous ads
- Clinics with lean reception teams
AI Assistant
Questions about this solution
Chat with us on WhatsAppDoes the assistant answer medical questions?
No. It routes medical questions to the relevant team and limits itself to administrative inquiries and booking.
Can replies be customized?
Yes. Services, branches, indicative prices and tone are configured per center.
Is the chat on this website real AI?
No — it is an illustrative, scripted simulation of the patient experience.
Book your demo
Request a demo of this solution
Book a live demo and see how the MEDRA ecosystem fits your medical center’s needs.
- A live demo tailored to your center
- No commitment
- We reply within business days
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